Bernice Mafu

I help businesses implement, support, and improve the enterprise applications they rely on every day. I am an IT Support Specialist & QA Tester based in Lusaka, Zambia, with a B.Sc in ICT and 2 years of experience across ERP and CRM platforms, lending and payment applications, and enterprise integrations. My expertise spans Enterprise Applications, Systems Administration, QA Testing, Technical Operations, and Application Support, from administering applications and managing user access, to QA testing for business-critical applications, troubleshooting technical issues, vendor coordination, process documentation, SOPs, and API & integration validation. I enjoy bridging the gap between business needs and technology, working with both technical and non-technical teams to ensure business-critical systems run smoothly.